So you have been in an Accident!

Our Team of Experts can help you recover.  We recommend 3 services to help rehabilitate after a Motor Vehicle Accident: Physiotherapy, Registered Massage Therapy and Active Rehabilitation with a BCAK Practicing Kinesiologist.

Your doctor will know what is the best course of action to help you recover.

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What We Need To Get Started For Physiotherapy or Massage Therapy:Girl on Crutches

  • Your claim number is what is needed to start a Physiotherapy program and/or Massage Therapy. A doctor’s referral may be needed if asked for.

  • Call Three Peaks Administration staff and provide them with your ICBC Claim Number as well as Your BC Personal Health Number; a referral note from your doctor can brought in at time of your first visit.

  • We will also need: Adjuster’s Name, Adjuster’s Phone Number, 

  • If you have retained a Lawyer we will need their name, phone number and name of the Paralegal on the file.

  • We will then contact your ICBC claims adjuster to confirm your coverage and we will acquire permission to have you start with our our Physiotherapist or Registered Massage Therapist.

So you have finished your Physiotherapy and Massage Therapy NOW what? 

Active Rehabilitation with  one of our  BCAK Practicing Kinesiologists will help your body regain strength and endurance.  Kinesiologists provide instruction and training along with specific exercises tailored to your injuries that will ensure you regain postural control and muscle strength.  We will focus on the area most affected by your accident while also incorporating full body training, stretching and cardio training into every session.

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What We Need To Get Started for Active Rehabilitation:

  • The first step to beginning your program is to obtain a referral note from your doctor specifically for Active Rehabilitation with a Kinesiologist.

  • Once you have a note from your doctor, please call our office and provide our Administration staff with this note either via email, fax, or just coming by the office.

  • Our administration staff will need you to provide them with your: Adjuster’s Name, Adjuster’s Phone Number, ICBC Claim Number, and if you have retained a lawyer we will need their name, phone number and name of the Paralegal on the file.

  • We will then contact your ICBC claims adjuster to seek permission to have you assessed by one of our Kinesiologists.

  • Once permission is given, one of our helpful staff will contact you to book the  initial appointment.

After the assessment, our kinesiologist, will provide your adjuster and lawyer with our recommendation for the number of sessions and duration of your program. If a report is requested we will compile a report for your adjuster and lawyer outlining our clinical reasoning of our recommendations.

Our expectations:

ICBC RehabilitationWe expect you to treat your sessions as you would any other appointment with a specialist. You are expected to arrive on time and to remain for the full session. If you need to cancel an appointment, please allow 24 hours notice. If you cancel within 24 hours twice in a row, we are required to contact ICBC to inform them of your reasons for cancelling. ICBC may revoke your program for non-compliance.  We would prefer you to reschedule on the same day, if we can accommodate your changes. Consistency is key to your recovery. Attend sessions regularly and you will make progress with your program.


Physiotherapy ExercisesThe goal of Active Rehabilitation is not to completely “cure” you in the short time you have with us. ICBC pays for you to learn and correctly experience all the exercises you will need to do on your own.  By the end of your program, you will have made some improvements that are measurable and we report these changes to ICBC. You will be expected to continue exercising correctly on your own in order to heal completely.


ICBC Physiotherapy  initial assessment  User Fee:  $65/visit
ICBC Physiotherapy User Fee:  $45/visit
ICBC Massage Therapy User Fee:  $80.85/hour
ICBC Active Rehabilitation Client User Fee: $25/session

(User fees are generally reimbursed by ICBC at the end of your claim so keep your receipts for submission)

**PLEASE NOTE: If you have an open ICBC Claim it is absolutely mandatory that you inform us of this upon booking. If you wish to proceed with a session prior to adjuster approval, you will be responsible for covering the cost of treatments at our regular posted pricing.

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